19–20 Oct 2024 88 days to go! #SnowWeek Tickets

Privacy Policy

Who are we?

The National Snow Show is owned and managed by Raccoon Active Events Ltd, Registered in England and Wales 12732943.

What information we collect

We collect information about you, such as name and contact details, when you register with us or place an order for products or services.

When you sign up for our events, apart from the contact details required for the registration, we ask you a number of questions relating to you and your experience with the event industry. The data we collect is entirely anonymised and then may be passed to selected third parties to improve your future experiences with our events.

We also collect information when you complete customer surveys, provide feedback, participate in competitions, or sign up for our newsletters. We will only collect sufficient information for completion of the task.

Security of Information

We store any personal data collected via secure means, using secured (HTTPS only) connections. All personal data is kept under secure conditions for 7 years, after which it will be securely destroyed.

Sharing your information

To deliver our events, we share data (including contact details) of various 3rd parties, including (but limited to) exhibitors, sponsors, partners, and suppliers on a secure platform. No personal attendee data is shared.

Depending on what consent you have given, we may share your information with other companies in order to provide our services to you:

We may also store your data with 3rd party services, depending on the consent you have given, which help us deliver information and services to you:

How will we use the information about you?

We collect information about you to process your order and sign you up for our event. If you consent we will email you about the event or other events and services we think may be of interest to you.


If you have consented, we would like to send you information about products, services, and events of ours and other companies related to Raccoon Active Events Ltd which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.


By attending the show as a visitor, exhibitor, sponsor or member of the press you may be photographed and these photographs may be used for editorial and/or advertising purposes. The copyright of the photos will remain with the photographer. Please note that as the event is a large public gathering and as many people will be using smart phones and social media, as organisers we do not take liability for images taken within the event. However, if you have any concerns then we advise that you contact our team.

Visitors attending our events

If you are visiting one of our events and are given a badge with a barcode or contactless technology, you will be notified at the point of registration. Please understand that by choosing to allow your badge to be scanned by an exhibitor, sponsor or speaker when at the event, you will be providing the exhibitor, sponsor or speaker with your personal data. Please be aware that the person scanning your badge may transfer this data outside of the European Economic Area and that we can not be responsible for the way they use or manage this data.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request that your personal data is deleted at any time.


To find out how we use cookies, please see our Cookie Statement.


If you are an exhibitor at one of our events and would like advice on how to collect and manage data collected at our events please see the Association of Event Organiser’s FaceTime guide for further information.


Ambassadors consent to the holding of their personal data, including allergy information, which is sensitive information and the use of their image on the website. As with any consent it can be withdrawn at any time.

Raccoon Active Events Ltd will not share your information for marketing purposes with other companies.

In dealing with financial transactions, we may be required to send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email
  • or write to us at: Raccoon Active Events, 2 Bell Court, Leapale Lane, Guilford, GU1 4LY, United Kingdom

Information Commissioner

In the event that any complaint is not resolved then the issue may be taken to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Updating this Policy

This policy will be updated from time to time in the light of legislative requirements. It was last updated on 30th July 2020.